Return process
- Go to the "Order History" section of your account.
- Select the order from which you want to return an item by clicking on "Details".
- Select the products you want to return through the box next to the names.
- Add the quantity that needs to be returned (in case you need to return more than one product).
- (optional) In the "Return Goods" section, add an explanation, so that the team better understands why the customer wants to return that product.
- Click on "Request a refund".
When can I return an order?
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Returns must be enabled.
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The order must be within the term of validity (= you still have time to return a product).
- Orders must have at least the following statuses:
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At least two statuses: the "Paid Order" condition enabled and the "Shipped Order" option enabled.
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A status that has both conditions ("Set the order as paid" and "Set the order as shipped") enabled.
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Once the form is complete, the customer clicks on "Request a return" and the request is sent to the store manager and is displayed as "Awaiting confirmation" on the customer's "Returns Merchandise" page, accessible from the account page.